Fighting to keep it local
Here at We Are One Composites, we take great pride in the craftsmanship that goes into all of our products. Our mission is to connect our customers to where their products come from and how they are made. All of the laminate staff put their names on each product to show that they are pouring their passion into the product you receive. It is a sign of pride that we demand quality before quantity.
The entire organization believes in growing our manufacturing capability in Kamloops and hopes this inspires other companies to consider doing the same thing. It would be amazing to one day collaborate and increase the quality in the industry with other like-minded companies that making their products here and sharing these values.
The name We Are One is heavy on the "We" aspect, and our team is the lifeblood of our organization.
What does that mean?
From design to assembly and all the steps in-between, we have complete control. Owning all of our processes allows us to set tighter tolerances, set and hit our quality standards, and ensure that the product is consistent.
Sitting down to develop a product, iterating and pouring over the details until the result is precisely what we want. The ease of this allows for results at a rampant rate. Connecting all of our departments during the process ensures nothing is left out.
The paramount goal for our engineering team is to push our ability to achieve a new concept for lamination. The goal is for perfect fibre orientation and maximum strength to stiffness characteristics. Challenging the industry norms and exploring what is possible.
Vertical integration begins with our machine shop. With a fully equipped CNC machine shop, our team of machinists works alongside our engineers to set our tolerances, ensuring runout is kept to a minimum. From moulding, fixtures, tools, jigs, and hardware, our machine shop is dialled.
Race on a Sunday and sell on Monday. This is so close to our prototyping abilities. We can dream up an idea on a Monday and test it at the races or trails on Sunday. True ability under one roof.
A well-equipped testing lab is mission-critical to ensure we exceed standards and understand our failures. We have a full suite of impact, fatigue, and acquisition machines in-house. Before it hits the market we know it is more than good.
All of our manufacturing processes are developed to reduce the amount of post mould labour and push the performance of carbon fibre. Our goal is not to replace people. Instead, we give them the proper tools and knowledge to make products better out of carbon fibre with more accuracy and speed.
Zero Plastic Packaging
All of our products are shipped and packaged in recycled cardboard. The design of each shipping box has the goal of zero plastic. After our customers have unpacked their products, the entire box and its sub-components can be recycled again.
Additionally, we are striving to improve our ability to reduce our impact and energy consumption and continue to do so as we mature and newer technologies allow us.
Warranty / Fix and repair
Rims and Wheels
So you're thinking of joining The Revolution and want to learn a bit about our Lifetime Rim Warranty.
If you break a rim while riding, we will send you a new one. Period. It is that simple,
NO rim replacement cost (shipping will be charged).
NO hidden fine-print
There is no reason to be concerned about what happens anymore. Ride the industry's best carbon rims and we have your back if you break one.
Plain and simple.
Please note that due to some people taking "NO questions asked" to the extreme: Our warranty does not cover vehicular incidents, vehicular accidents, or vehicular stupidity. We cover all accidents that occur while riding your bike.
**UPDATE Dec.15 2020*
If your bike, wheels, or rims are stolen we will not consider that a warranty replacement.....yes someone tried this....
We feel that our warranty is offered for those "oops" riding incidents. If you do, however, manage to make a mistake out there in the big world and it is not while riding, let us know your story, we can be more than fair if the story is good enough to warrant it. If not we will offer a 50% crash replacement and call it fair.
Rim Warranty covers original owners only. We do offer second-hand owners a 50% crash replacement.
Da Bars are covered with a lifetime warranty against any defect that may come from our manufacturing process or materials and only apply to the original owner.
Da Stems are covered with a lifetime warranty against any defect that may come from our manufacturing process or materials and only apply to the original owner.
The ARRIVAL Frame and hardware
One significant difference we will be offering is the ability to repair our frames. With our ability to make frames, we can also repair them, keeping our products from needing to be recycled.
Our repair process will take damaged frames and structurally confirm they are back to new when the repair is complete. This process is more labour intensive than building a new frame. However, the result isn't about labour and costs; it is about our impact on the environment and keeping our products rolling longer than others. The repair program will assign a cost to repair the frame or rear triangle and will be not-for-profit, meaning our costs will be covered, and the customer gets to keep riding the product after the repair.
As a manufacturer, we feel the planet has given us the materials to build these bikes it is our job to make sure that they last, and are not taken for granted.
A lifetime warranty will be applied to all of our frames and will cover against any frames We Are One determines to be defective materials or from our craftsmanship.
Associated Costs with a Warranty
Shipping for any warranty will be at the cost of the customer, both to and or from We Are One. Those costs will be invoiced to the customer based on the shipping fees to their area.